Refund policy

Return and Refund Policy

At RevisionX, we want you to be happy with your order. If there is an issue with a product you receive, please contact us at hello@revisionxengineering.com.

Change of mind

We do not generally offer refunds or exchanges for change of mind, including where you have selected the wrong design or no longer want the product.

Please review your order carefully before completing your purchase.

Custom and personalised products

Custom and personalised products are created specifically for you. Because of this, we do not accept cancellations, returns or exchanges for change of mind once work on the custom product has begun.

This does not affect any rights you may have under the Australian Consumer Law.

Faulty, damaged or incorrect products

If your product arrives damaged, faulty, incorrect, or does not match its description, please contact us at hello@revisionxengineering.com with your order number and, where helpful, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Returns

Please contact us before returning an item. If a return is required, we will provide you with return instructions and the appropriate return address.

Do not send a return without contacting us first.

Where a product is returned solely as part of an approved change-of-mind arrangement, the customer may be responsible for return postage. Your rights in relation to faulty or non-compliant goods are not affected by this provision.

Refunds

Once an approved refund has been processed, it will normally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

If you believe a refund has not been received within a reasonable period, contact us at hello@revisionxengineering.com.