Shipping policy

Shipping Policy

RevisionX is based in Western Australia, Australia.

Order processing

Orders are processed as quickly as possible. Processing times may vary depending on the products included in your order.

Standard products will generally be prepared for dispatch within the timeframe shown on the product page or at checkout.

Some products may temporarily be awaiting restock. Where this applies, the estimated fulfilment timeframe will be communicated on the relevant product page.

Custom orders

Custom and personalised products require additional design and production time.

Any estimated production timeframe shown on the product page is an estimate only. We will contact you if there is a significant unexpected delay with your order.

Shipping rates

Available shipping methods and shipping costs are calculated and displayed at checkout based on your delivery location and order.

Delivery estimates

Delivery times shown at checkout or provided by a shipping carrier are estimates and may be affected by circumstances outside our control.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available for the selected service.

International orders

International customers may be required to pay customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs procedures may also cause additional delivery delays.

Incorrect addresses

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice an error in your shipping address, contact hello@revisionxengineering.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Lost, damaged or delayed orders

If your order has not arrived within a reasonable period, or arrives damaged, contact us at hello@revisionxengineering.com with your order number.

We will work with you and, where appropriate, the shipping provider to investigate the issue and provide a solution.

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.